> ## Documentation Index
> Fetch the complete documentation index at: https://manual.muzemus.online/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing staff accounts

> Create, invite, and manage staff login accounts.

Staff accounts are login accounts for the portal. Only Administrators can create and manage them; employees never receive accounts.

<Note>
  Navigate to **Account Management** from the sidebar under **System**.
</Note>

## Account management tabs

| Tab                  | Description                                           |
| -------------------- | ----------------------------------------------------- |
| **Staff Accounts**   | Active staff accounts (Muze Admin, HR, Store Manager) |
| **Pending Managers** | Store Managers invited but not yet activated          |
| **HR Accounts**      | HR user accounts, scoped to their client              |

## Creating a staff account

<Steps>
  <Step title="Open the create dialog">
    Click **Create Account**.
  </Step>

  <Step title="Enter account details">
    * **Full Name**: the staff member's name
    * **Email**: company email address, used for login and the invitation
    * **Role**: one of:
      * **Store Manager**: requires assigning a specific store
      * **HR**: optionally assign a region for approval-notification routing; HR access is always client-wide
      * **Muze Admin**: full administrative access
  </Step>

  <Step title="Assign a store (Store Managers only)">
    If the role is Store Manager, select the store they will manage.
  </Step>

  <Step title="Save">
    Click **Save** to create the account and send the invitation.
  </Step>
</Steps>

## What happens after creation

1. An **invitation email** is sent to the staff member.
2. The staff member follows the link and sets their own password.
3. They sign in with their email and password.

## Resending invitations

If the invitation email was lost or expired:

1. Open the **Pending Managers** tab (Store Managers) or the **HR Accounts** tab.
2. Find the pending invitation.
3. Click **Resend Invite**.

## Managing existing accounts

* **Disable.** Select the account and click **Deactivate**. The user can no longer sign in; the record is preserved.
* **Reinstate.** Find the disabled account and click **Reinstate**.
* **Permanent delete.** Select the account and click **Permanent Delete**.

<Warning>
  Permanent deletion removes the account and its associated data. This cannot be undone.
</Warning>

Bulk operations use the same toolbar: select multiple accounts, then deactivate or delete them in one request.


## Related topics

- [Signing in](/getting-started/signing-in.md)
- [Managing employees](/administrator/managing-employees.md)
- [Introduction](/getting-started/introduction.md)
- [Common concepts](/getting-started/common-concepts.md)
- [Understanding your role](/getting-started/understanding-your-role.md)