> ## Documentation Index
> Fetch the complete documentation index at: https://manual.muzemus.online/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

> How the portal notifies you about orders, approvals, and account events.

The portal notifies you through two channels: **in-app notifications** and **email**.

## In-app notifications

In-app notifications appear in the **notification bell** in the navigation bar. The bell:

* Polls for unread notifications every 30 seconds
* Shows the unread count as a badge
* Pauses polling while the browser tab is hidden

### Notifications page

Navigate to **Notifications** from the sidebar to view all notifications. From there you can:

* **Filter** by read or unread status
* **Mark all as read**
* **Delete** individual or multiple notifications

### Notification types

| Type                    | Trigger                                         |
| ----------------------- | ----------------------------------------------- |
| **Approval Required**   | An order requiring your approval was submitted  |
| **Order Status Update** | An order you are associated with changed status |
| **Order Approved**      | An order you placed was approved                |
| **Order Rejected**      | An order you placed was rejected                |

## Email notifications

| Email                           | Recipients                     | Trigger                                |
| ------------------------------- | ------------------------------ | -------------------------------------- |
| **Requires Your Approval**      | HR users for the client        | Order submitted with approval required |
| **New Uniform Order Submitted** | Administrators                 | Any order submission (informational)   |
| **Order Status Update**         | Submitter and associated staff | Every status change                    |
| **Staff Invite**                | New staff members              | Account creation                       |
| **Password Reset**              | Requesting user                | Forgot-password request                |

Approval emails include the order summary, the Sales Order PDF attachment, and a "Review & Approve" button linking to the approvals page. Email delivery is best-effort; a failed email never blocks the order itself.

## Who gets notified

### When an order is submitted

| Recipient                      | Notification                                                       |
| ------------------------------ | ------------------------------------------------------------------ |
| HR users for the client        | In-app and email: Requires Your Approval (if approval is required) |
| Administrators                 | In-app and email: informational copy with the Sales Order PDF      |
| Store Managers for the store   | In-app                                                             |
| Employee with a linked account | In-app and email: status update                                    |

### When an order status changes

| Recipient                    | Notification     |
| ---------------------------- | ---------------- |
| Submitter                    | In-app and email |
| Store Managers for the store | In-app           |

<Note>
  Employees without linked user accounts do not receive notifications. All ordering and tracking for these employees is done by staff on their behalf.
</Note>


## Related topics

- [Viewing store orders](/store-manager/viewing-orders.md)
- [System settings](/administrator/system-settings.md)
- [Placing orders](/orders/placing-orders.md)
- [Ordering for employees (Store Manager)](/store-manager/ordering-for-employees.md)
- [Store Manager overview](/store-manager/overview.md)