> ## Documentation Index
> Fetch the complete documentation index at: https://manual.muzemus.online/llms.txt
> Use this file to discover all available pages before exploring further.

# Sales Order documents

> How Sales Order PDFs are generated, accessed, and distributed.

A Sales Order is the formal document generated for each store order batch submission. It records what was ordered and serves as the official order record.

<Note>
  The Sales Order is an order record, not an invoice. It does not contain payment terms, banking details, VAT, or amount-due information.
</Note>

## When a Sales Order is generated

A Sales Order PDF is generated automatically every time a store order batch is submitted, whether the order comes from a Store Manager, HR, or an Administrator.

<Frame>
  <img src="https://mintcdn.com/muze-mus/ph71qZxUEh0ANGHS/images/sales-order-pdf-light.png?fit=max&auto=format&n=ph71qZxUEh0ANGHS&q=85&s=25511958329efe8a3baccafbaf6fd8d0" alt="A generated Sales Order PDF showing the quantity matrix and packing list" width="1328" height="842" data-path="images/sales-order-pdf-light.png" />
</Frame>

## Document contents

**Header.** MUZE organisation details, document number (`SO-XXXXX`), date, and the store's delivery address.

**Section 1: Quantity by item code and size.** A product matrix with stock codes, descriptions, size columns with quantities, row and column totals, and a total garments footer.

**Section 2: Packing by employee.** A detailed packing list with stock code, description, size, quantity, payment type, unit value, and employee name and number. Employee blocks are kept together across page breaks.

**Totals.** Company-paid portion, employee-paid portion, and total order value.

**Footer.** Store name, order number, and page numbers.

## Accessing Sales Orders

From the Orders page:

1. Find the store order batch (`SO-#####`).
2. Click the **Sales Order** action to:
   * **Preview** in a fullscreen dialog
   * **Download** the PDF
   * **Print** the document

## Email distribution

When a batch is submitted, the Sales Order PDF is attached automatically to the approval email to HR and the informational copy to Administrators. Delivery is best-effort; if it fails, the order is still submitted successfully. See [Notifications](/orders/notifications).


## Related topics

- [Managing orders](/administrator/managing-orders.md)
- [Viewing store orders](/store-manager/viewing-orders.md)
- [Viewing orders (HR)](/hr/viewing-orders.md)
- [System settings](/administrator/system-settings.md)
- [Approving orders (HR)](/hr/approving-orders.md)