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When a Store Manager submits an order that requires approval, the order enters Pending Approval. You receive an in-app notification and an email with a “Review & Approve” button and the Sales Order PDF attached.
Navigate to Approvals from the sidebar under Operations.

The approval queue

The Approvals page lists every order awaiting approval in your client’s stores:
The approvals queue with pending store order batchesThe approvals queue in dark mode

Reviewing an order

  1. Click the order number to open the detail view.
  2. Check the line items, quantities, sizes, and prices.
  3. Check the financial breakdown of company-paid vs employee-paid amounts.
  4. Check the status timeline for the order’s history.

Approving

Single order:
  1. Open the order detail.
  2. Click Approve; the order moves to Approved and enters the production pipeline.
Whole batch:
  1. Find the SO-##### batch in the approvals list.
  2. Click Bulk Approve; every order in the batch is approved at once.

Rejecting

Single order:
  1. Open the order detail.
  2. Click Reject.
  3. Enter a rejection reason (required) and confirm.
Whole batch:
  1. Find the SO-##### batch.
  2. Click Bulk Reject, enter the reason, and confirm.
The rejection reason is recorded in the order’s status timeline and shown to the submitter.

Editing orders before approval

While an order is still Pending Approval you can edit its items:
  1. Open the order detail.
  2. Click Edit Items.
  3. Modify quantities or sizes, or remove items, and save.
The system re-validates the employee’s entitlements and recalculates the company-paid / employee-paid split.
Orders can only be edited while pending. Once approved, items cannot be modified.

Scope

You can only approve orders belonging to stores in your assigned client. Orders from other clients’ stores never appear in your queue.