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Every order follows a defined status lifecycle from submission through production to delivery.

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Status flow

Orders that do not require approval skip Pending Approval and start at Submitted. Rejected and Cancelled are terminal states.

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Status definitions

Orders never move backwards. Only Administrators advance order status.

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How status advances

  • Single order. Find the order and click Advance Status.
  • Batch advance. Find the store order batch and click Advance at group level; every eligible order in the batch moves to its next stage.
  • No automatic advancement. Every transition requires manual action.

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Store order batches

Orders submitted together are grouped under a store order batch (SO-#####) for their store. Each submission gets one batch, and every order in it links to that batch. A batch’s displayed status uses a worst-first rule: the member order with the earliest lifecycle stage determines the batch status. If a batch holds orders at Packed, Manufacturing, and Approved, the batch shows Manufacturing.

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Rejected and cancelled orders

Rejected orders keep their rejection reason in the status timeline. They remain in the system as records; place a corrected order through the ordering workflow if needed.