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Staff accounts are login accounts for the portal. Only Administrators can create and manage them; employees never receive accounts.
Navigate to Account Management from the sidebar under System.

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Account management tabs

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Creating a staff account

1

Open the create dialog

Click Create Account.
2

Enter account details

  • Full Name: the staff member’s name
  • Email: company email address, used for login and the invitation
  • Role: one of:
    • Store Manager: requires assigning a specific store
    • HR: optionally assign a region for approval-notification routing; HR access is always client-wide
    • Muze Admin: full administrative access
3

Assign a store (Store Managers only)

If the role is Store Manager, select the store they will manage.
4

Save

Click Save to create the account and send the invitation.

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What happens after creation

  1. An invitation email is sent to the staff member.
  2. The staff member follows the link and sets their own password.
  3. They sign in with their email and password.

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Resending invitations

If the invitation email was lost or expired:
  1. Open the Pending Managers tab (Store Managers) or the HR Accounts tab.
  2. Find the pending invitation.
  3. Click Resend Invite.

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Managing existing accounts

  • Disable. Select the account and click Deactivate. The user can no longer sign in; the record is preserved.
  • Reinstate. Find the disabled account and click Reinstate.
  • Permanent delete. Select the account and click Permanent Delete.
Permanent deletion removes the account and its associated data. This cannot be undone.
Bulk operations use the same toolbar: select multiple accounts, then deactivate or delete them in one request.